Lily Polsbroek, Senior Sales Manager, Germaine Wever, Plaza Club Manager, Bibi Ohab, Executive Housekeeper and Fransisca Fransisca van Esta Tjallingi, Senior Manager of Catering and Convention Services enjoyed a special party given in their honor, acknowledging their diverse contributions to the complex resort operation and finally recognizing Lily Polsbroek as the winner of the coveted title.
Lily was nominated by no less than three different resort executives among them Director of Sales & Marketing, Arianne Valentino. She received kudos for helping organize a flawless Royal Visit to the resort, as the liaison person between the Radisson Aruba Resort Casino & Spa and the officials of the Dutch kingdom. Lily also filled in quietly and efficiently as Sales Manager for Europe and Latin America during the last quarter of the year in the absence of the designated person. Positive, outgoing, always prepared to host travel agents and groups, helpful, poised and multilingual, Lily is a dream of an executive, she loves what she does and it shows, and the resort and her colleagues love her right back, too!
As for the three other stars nominated, in his recommendation, Spa Manager Albert Cruz stated that Germaine Wever distinguished herself during the last quarter of the year welcoming the resort’s many repeat visitors, and fulfilling all guest expectations of the Plaza Club. Director of Operations Bob Curtis who nominated Executive Housekeeper Bibi Ohab reported that her department finished the Kenexa survey with a 100% response rate, a high employee engagement score, the second highest score in the hotel and above the hotel average, in addition to excellent Cleanliness and Guestroom scores, leading to first finish in Medallia, a Customer Experience Management Survey, for 2011.
In his nomination, Rob Smith informed that Senior Manager of Catering and Convention Services Fransisca van Esta Tjallingi shows a tremendous commitment to groups and catering clients. Detail oriented and meticulous, she prepared flawlessly for the Royal visit and worked around the clock to ensure they were satisfied with every detail, resulting in rave reviews from the Dutch queen. A recent Trip Advisor Report also heralded Fransisca’s efforts and told the world what the Resort already knew, this lady is an ACE, and a great asset to the organization.
Pictured here the nominees and their colleagues at the appreciation party!